Payments and cancellations

Deposits

Deposits reserve your start date or session and count toward the total price. A deposit is fully refunded if you cancel before work starts. Once work starts, the deposit covers the work already done.

Balances

Website balances are invoiced on launch day and paid before the site goes live on your domain. Photo and drone balances are invoiced after delivery. Invoices are due on receipt unless the invoice says otherwise.

12-month website plan

25% up front, then 12 equal monthly payments charged automatically. This option costs more in total than paying in two halves, and the site stays on my hosting until the last payment. This plan pays for the website; it is separate from any care plan.

Monthly and yearly plans

Care plans and the Local Visibility plan renew automatically, monthly or yearly, until cancelled with 30 days' written notice to hi@lisettecolon.com. Yearly plans get a reminder 30 days before renewal. Plans already paid for a period aren't refunded for that period.

Outside charges

Some tools come with their own fees, such as booking apps, text messaging or review feeds. These are listed in your quote and passed on at cost.

How payments are processed

Card and bank payments are processed by Stripe. A payment counts as received only after Stripe confirms it; bank payments can take a few business days. Zelle, cash and check are recorded by hand with a receipt.

Failed payments

Stripe retries failed automatic payments and emails you. If a payment stays unpaid for 14 days, updates pause; after 30 days, hosting may pause with written notice.

Refunds

Refunds go back to the original payment method. For anything not covered here, email hi@lisettecolon.com and we'll work it out.